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COMMUNITY SERVICES RESOURCES DURING CORONAVIRUS
Information and protocols seem to be changing constantly but we have put together resources from the Division of Community Services as well as our valued partners to give you a comprehensive set of ways to meet your needs. Below you will find essential services for you to access.
Aging Commission of the Mid-South
https://shelbycountytn.gov/Aging-Commission-of-the-Mid-South
901-222-4111
Meals, CHOICES, Public Guardianship, SHIP, SNAP, Family Caregiver Services. Each call is handled on a case by case basis with care.
Community Services Agency
901-222-4212
Utility Assistance, Rent/Mortgage Assistance, Prescription Assistance; Apply by email or mail.
Crime Victims and Rape Crisis Center
https://shelbycountytn.gov/Crime-Victims-Rape-Crisis-Center
901-222-3950 (Sexual Assault Hotline: 901-222-4350)
For trauma counseling, victim compensation, orders of protection, support groups. 24/7 Sexual Assault Forensic Exams will still be provided in partnership with law enforcement.
Office of Community Engagement and Outreach
https://shelbycountytn.gov/249/Office-of-Community-Engagement-and-Outre
901-222-3991
Available for phone and web outreach.
Office of Justice Initiatives
https://shelbycountytn.gov/Justice-Initiatives
901-222-4000
Pretrial Services and Behavioral Health are available.
Veterans Services Office
https://shelbycountytn.gov/220/Veterans-Services
901-222-4237
Appointments still available by phone.
TANF
https://www.tn.gov/humanservices/for-families/families-first-tanf.html
615-743-2000
Emergency Cash is now available through TANF (Temporary Assistance for Needy Families). If you were employed as of March 11 but lost your job or suffered a loss of 50% of your income due to the Coronavirus, have children at home, and meet the income guidelines, you are eligible.
Metropolitan Inner-Faith Association
http://www.mifa.org/applyonline
901-527-0226
Emergency Services, Food Pantry Assistance, Emergency Shelter Placement, Homeless Hotline, Rapid Rehousing. Call or apply online.
Neighborhood Christian Center
901-881-6013
Provide emergency food, clothing, and housing items to families in crisis throughout Memphis. Someone seeking assistance should visit their website and fill out an application.
Salvation Army
https://salvationarmymemphis.org/
901-543-8586
Because of Memphis’ long-term and interrelated problems of poverty, homelessness, addiction and violence, The Salvation Army has committed its resources to Heal Memphis with long-term solutions. Calling is available, but they prefer for people contact through website with the ability to contact the appropriate person based on need.
CRISIS ASSISTANCE
Memphis Crisis Center
https://memphiscrisiscenter.org/
901-274-7477
Crisis intervention and emotional support services via crisis line 24/7/365.
Family Safety Center
https://familysafetycenter.org/
901-222-4400 / 24-Hour Crisis Line 901-249-7611
Assistance with Orders of Protection in critical safety cases (screening via telephone). Their staff can help you via telephone or online. Safety Screening via telephone. Domestic Violence Emergency Shelter 24/7/365.
YWCA Greater Memphis
901-274-2728 / 24-Hour Domestic Violence Hotline 901-725-4277
Limited Transportation, 24/7/365 for Domestic Violence Shelter and Services Shelter and Services (serving those fleeing domestic/ intimate partner violence & some fleeing family violence; accepts male children of all ages).
Memphis Child Advocacy Center
901-525-2377 / To report child abuse 877-237-004
Child Protection Investigation Teams’ forensic interviews & forensic medical exams as needed. Limited business hours; no on-site services except for essential services.
TN Adult Protective Services
https://www.tn.gov/humanservices/adults/adult-protective-services.html
1-888-277-8366
Investigate reports of abuse, neglect (including self-neglect) or financial exploitation of adults who are unable to protect themselves due to a physical or mental limitation. APS staff assess the need for protective services. Still open, but being cautious.
TN Department of Children’s Services
1-877-237-004.
DCS provides timely, appropriate services for children in state custody or at risk of entering state custody. Will remain open and continue their regular duties.
HOUSING AND UTILIY
Community Alliance for the Homeless
901-527-1302
Coordination of homeless services. Website lists up-to date status of most homeless service providers.
Memphis, Light, Gas & Water
901-544-6549
The Memphis Light, Gas and Water Division is a municipal public utility serving Memphis and Shelby County, Tennessee. Utility disconnections have been suspended for 60 days but customers will continue to accrue charges during that time Until further notice. MLGW Community Offices are closed for public access due to COVID-19 restrictions. Please use drive-thru or drop box locations if you must pay in person.
MIFA Emergency Services & Emergency Housing
https://www.mifa.org/applyonline
901-527-0208
Emergency utility, rent, mortgage, and housing assistance applications accepted online only. Shelter application available 7:30 a.m. to 2 p.m.
MIFA Hotline for Homeless Families
901-529-4545
24/7 hotline for homeless families with minor children whose need for shelter is immediate.
Weatherization Assistance Program
https://www.energy.gov/eere/wap/about-weatherization-assistance-program
901-636-7366
To increase the energy efficiency of homes, mobile homes, and apartments occupied by low-income persons, focusing on the elderly, those with disabilities, and families with children. Install insulation, reducing air-infiltration, performing heating and cooling tune-ups and modifications. When health and safety is a concern, the weatherization program will replace or install equipment to resolve the issue.
Comcast
https://internetessentials.com/low-cost-computer
Providing 2 months of Free Internet Essentials Services for new Internet Essentials subscribers.
Mid-South Food Bank
https://www.midsouthfoodbank.org/
901-527-0841
Food for children, families, seniors, and Diaper Bank. Serving 14-Day food boxes with nonperishable food for low-income and vulnerable populations. Food boxes available through partner food pantries, food will be placed in your car by volunteers 11am – 1pm.
YMCA Meal Sites
https://www.ymcamemphis.org/covid-19/emergency-meal-sites/
901-766-7677
Free meals to all children under the age of 18. Child must be present; M-F, 11am – 1pm.
Metropolitan Inner-Faith Association
http://www.mifa.org/applyonline
901-527-0226
Emergency Services, Food Pantry Assistance, Emergency Shelter Placement, Homeless Hotline, Rapid Rehousing. Call or apply online.
Caritas Community Center and Café
901-327-5246
Free lunch is available every Monday through Friday from 11 a.m. to 2 p.m.
Supplemental Nutritional Assistance Program
https://faonlineapp.dhs.tn.gov/
615-313-4700
Food benefits for those eligible; Emergency Allotments up to the maximum monthly allotment can be issued to current SNAP members for the month of April and May 2020.
Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
https://www.tn.gov/health/health-program-areas/fhw/wic.html
1-800-342-5942
Food benefits for women, infants, and children.
Shelby County Schools
901-416-5300
Learning resources. SCS teachers and District curriculum advisors are developing learning guides and videos with lessons, activities and resources aligned to the same standards and assignments students would normally be working on at this point in the school year. All of these resources are grade-specific, so just search the folder below for your child’s grade
Shelby County Schools and WMC Action 5
https://www.wmcactionnews5.com/news/education/
Teamed up to produce lessons on television.
Child Care Payment Assistance
https://www.tn.gov/humanservices/for-families/child-care-services/child-care-payment-assistance.html
901-543-3651
Eligible parents or guardians can receive payments for child care. Visit the website to complete the application or apply online.
ParentPlus
https://www.parentplus901.org/
901-577-2500
Family services through home visits for expecting mothers and families with young children age 5 and younger. Home visits suspended but actively recruiting new participants and conducting work by phone and web platforms.
Agape
http://www.agapemeanslove.org/
901-323-3600
Community-based support for families, homeless, and adoption and foster care services. All services provided with safe social distancing.
Hope House
https://www.hopehousememphis.org/
901-272-2702
Social services, day care, preschool. Food pantry is open. Temporarily closed preschool and day care.
YMCA Emergency Day Care for Healthcare Workers
https://www.ymcamemphis.org/covid-19/emergency-care/
901-766-7677
Providing support to families of essential workers by providing childcare at no cost to families. This service is only provided for school-age children 5 years of age or older.
Shelby County Health Department
833-943-1658
The Shelby County Health Department is committed to providing our community with the most accurate information about Coronavirus Disease 2019, known as COVID-19. Available to take calls 8:00am-4:30pm, Monday-Sunday.
Church Health
901-272-0003
Health care for underserved individuals and families including wellness, nutrition, dental, and vision services. No well visits or dental, eye, or rehab at the moment. Health coaches can speak by phone and dieticians will employ telehealth. Must call for an appointment. Walk-ins have been temporarily suspended.
Christ Community Health Services
https://www.christcommunityhealth.org/
901-842-3160
Health care to underserved communities. COVID-19 testing by appointment only. No extra family members at health visits and only one caregiver with a child. Must call ahead. If you are experiencing symptoms such as shortness of breath, fever, cough, please text TEST2020 to 91999.
Le Bonheur Children’s Hospital
901-287-5437
Pediatric and adolescent healthcare. Limits on elective surgeries and certain clinic appointments, along with selective tests and procedures. If your upcoming appointment, surgery, test or procedure needs to be canceled, you will be called directly.
A Step Ahead Foundation
https://www.astepaheadfoundation.org/
901-320-7837
Offering women free contraception. Call Center remains open.
Athena Project (U of M)
https://www.memphis.edu/athena/
901-678-2579
Telehealth mental health assistance Phone calls returned Mon – Fri, 9am – 5pm. Email Dr. Gayle Beck (jgbeck@memphis.edu) & she will call back to explain service options.
CareMore Health
901-425-1880
Healthcare provider to TennCare and Medicare members.
CMI Healthcare Services
http://www.cmiofmemphis.org/programs.html
901-821-5600
Clinics are open and operational. All home visits are suspended.
OUT Memphis
901-278-6422
Food and hygiene kits available, walk up pick up for any LGBTQ individuals though nobody will be turned away as supplies last. Free HIV testing.
SisterReach
901-614-9906
Advocate for the reproductive autonomy of underserved and marginalized communities. Delivering local safe sex kits.
American Job Centers
Employment Services, Unemployment Claims, Limited staff onsite to assist customers by phone and email. Main Office number – Angelus St.: 901-707-8426, Walnut Grove: 901-543-7850, Hickory Hill: 901-365-3205. Staff available by phone or email 7am – 7pm.
Bartender Emergency Assistance Program
https://www.usbgfoundation.org/beap
901-543-3651
Bartenders (including their spouse or children) are eligible to receive a grant
Edible Memphis Food Industry Worker Assistance
Please complete this short survey to help Edible Memphis prioritize those food service workers in our community most at risk and in need. All information shared remains confidential. Funds will be dispersed to applicants through Venmo, CashApp, or Paypal. They will be transferred to the applicants as quickly as possible based on need expressed through the survey. Applicants can then use the funds for rent, utilities, food, transportations, or other expenses as their need dictates.
Dress for Success
https://memphis.dressforsuccess.org/
Dress for Success Memphis is moving forward and is more committed than ever to meeting the unique needs of women despite COVID19 disruption by providing virtual career coaching, networking and workshops to help women ensure their economic stability in the coming months.
Memphis Area Transit Authority
901-274-MATA (6282)
Providing free transportation on all transit modes.
Memphis Area Transit Authority
https://covid19.memphistn.gov/
Offering free MATA rides to your testing center. You must have a testing appointment and schedule your transportation through the testing site.
901RideChoice
901-743-3901
A free phone service for older adults and people living with a disability who need local, reliable transportation options to get their destinations.