How to Access Services Remotely During the Coronavirus

The Division of Community Services is working hard to continue providing support and hope to residents in need during the COVID-19 pandemic. We are open but are accessible by phone, email, mail, and online options to reduce the spread of the Coronavirus. Please see below for ways to reach us. Be safe.

Community Resources Sheet - for print      INFORMACIÓN EN ESPAÑOL


COVID-19 Emergency Rental & Utility Assistance Program 

Rent and/or Utility Assistance ONLY 

Shelby County residents can access the online application by clicking on the link http://home901.org/covid-resources/, or by texting home901 to 21000 or casa901 to 21000 

For questions regarding the program, residents can call 211 or email ERAhelp@shelbycountytn.gov

Shelby County COVID-19 Mortgage and Utility Assistance Program

Mortgage and/or Utility Assistance ONLY for residents OUTSIDE the City of Memphis in Arlington, Bartlett, Collierville, Germantown, Lakeland, Millington, and Unincorporated Memphis.

Shelby County residents in these areas can access the online application by clicking on the link https://portal.neighborlysoftware.com/SHELBYCOUNTYTN/Participant. For any questions, please email SCAP@shelbycountytn.gov.


SCCS_CSA_DeptColor_Logo (1)901-222-4212

For Help with your bills

Utility Assistance, Rent/Mortgage Assistance, Prescription Medicine Assistance. Apply by email or mail.


Email utility applications to LIHEAP@shelbycountytn.gov

For rent assistance, email applications to csbg@shelbycountytn.gov


For Seniors and Adults with Disabilities

Meals, CHOICES, Public Guardianship, SHIP, SNAP, Family Caregiver Services. Each call is handled on a case by case basis with care.



For Victims of All Crime

For trauma counseling, victim compensation, orders of protection, support groups, please call or use the online form. 24/7 Sexual As-sault Forensic Exams will still be provided in partnership with law en-forcement. For the Sexual Assault Hotline: 901-222-4350


For Those Facing Incarceration

Pretrial Services and Behavioral Health are available


For Veterans



For Phone and Web Outreach



Essential Services from our Partners

MEALS for Shelby County Schools Students provided by YMCA of Memphis and the Mid-South and Mid-South Food Bank .

www.scsk12.org/coronavirusfacts for locations in English and Spanish.

MEALS for low-income and vulnerable people provided by Mid-South Food Bank. Find mobile pantries and partner food pantries by calling 901-527-0841 or visiting www.midsouthfoodbank.org.

MEALS for seniors through MIFA. Apply for MIFA assistance online at mifa.org/applyonline. Walk-ins are temporarily closed.

UTILITY ASSISTANCE is provided by our CSA (apply by email or mail, see reverse) as well as MIFA. In addition, MLGW has suspended disconnections for 60 days but charges will continue to accrue during this time. Call MLGW’s billing office at 901-544-6549 or use their drive-thru windows and drop boxes. MLGW.com. Apply online for MIFA assistance at www.MIFA.org or call them at 901-527-0208. Walk-ins are temporarily closed. 

JOBS for those looking for opportunities can call the American Job Center at 901-707-8426 or visit jobs4tn.gov to help with unemployment claims.

HOMELESS hotline through MIFA is available 24-hours a day, 901-529-4545. Comprehensive list of services for homeless available through Community Alliance for the Homeless at cafth.org.

DOMESTIC VIOLENCE services available through Family Safety Center at 901-222-4400.

FAMILIES WITH YOUNG CHILDREN may be eligible for guidance through ParentPlus901.com

COVID-19 UPDATES from the Shelby County Health Department shelbytnhealth.com or call 833-943-1658 for the COVID-19 Call Center. Or visit cdc.gov/coronavirus

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Mental and Behavioral Health Resources