Provider Information

Frequently Asked Questions on Becoming a Service Provider

How can I become a Provider for ACMS?

Area Plans are written on a four year cycle and request for proposals are solicited at that time.  2018 is the 4th year of this cycle and a renewal contract period for existing providers.  Existing providers have the option to renew their contract however; it is not an automatic guarantee.  Past years’ deliverables, quality of service, and capacity are all taken under consideration.

What licenses do I need?

A business license and licenses as required for each service:

  • Homemaker, Personal Care, Sitter and In-Home Respite require a PSSA License.
  • Adult Day Care requires a Nursing Home, Assisted Living or Adult Day Care license.
  • Institutional Respite requires licensure as a Nursing Facility.

For more information call the West TN Licensure Office 731-984-9684

What are the Financial Requirements?

  • Line of Credit, Tax Return & 3 Months Operating Expenses.
  • Proof of Liability Insurance (minimum $1,000,000).
  • Proof of Workers Compensation Insurance (minimum $1,000,000).

What Policies & Procedures are Required?

  • All staff with client contact must be screened with documentation of background checks (sex offender registry, parole & probation check, elder abuse check) and compliance with health  history requirements. Acceptable documentation of above is required in all personnel records.
  • Written Confidentiality Policy.
  • Title VI Plan
  • HIPAA Policy
  • Policy & Procedure Manual.
  • Employee Training Manual.
  • Provider agency must provide on-site supervisory visits every 30 days with written documentation.
  • Must comply with Americans with Disabilities Act (ADA).
  • Job Descriptions, Quality Assurance Plan and backup system for Continuity of Services.

To become a CHOICES provider call the Managed Care Organizations (MCOs) directly to request an application: United Healthcare – 1-800-690-1606 r 901-248-1552, Blue Cross Blue Shield – 1-800-357-0453, and Amerigroup: 1-800-600-4441.

For additional provider opportunities you may contact Latesha Lyons, Program Development Grants Specialist at 901-222-4100 or