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Low-Income Home Energy Assistance Program
Tracy Rice
Hickory Ridge Mall - Community Services Section
Corner of Winchester and Hickory Hill
Memphis, TN  38115

Ph: (901) 222-4315
Fax: (901) 222-4314

Monday - Friday
8:00 am - 4:30 pm
The Low-Income Home Energy Assistance Program (LIHEAP) is administered by Shelby County Community Services Agency and is funded by Tennessee Housing Development Agency (THDA). The program is designed to assist eligible households in meeting the rising cost of home energy. LIHEAP has two programs that operate consecutively: Regular Assistance Program (EA) and Energy Crisis Program (EC).

Each Program requires that the household falls within 150% of the Federal Poverty Guidelines and starts on October 1st through September 30th of each program fiscal year.

If granting benefits, priority is given to the household with the lowest income, highest energy burden and vulnerable household.  The program provides up to $600 and until funds are exhausted.


Citizens who need utility assistance are urged to call (901) 222-4280 or (4281) for an appointment starting September 14th and continuing thru October 30th, 8:00 a.m. - 4:30 p.m., Monday thru Friday.

Other appointments will be taken December 14th – January 29th 2016, February 15th – March 25th and June 13th – July 29th. All sessions will be conducted at the Community Services Agency office at 3772 S. Hickory Ridge Mall, near Winchester at Hickory Hill.

Regular Assistance (EA) provides assistance to any household that provide a utility account and the household income falls within the 150% of the federal income guideline.

Emergency Assistance (EC) provides assistance to any household that has received a cut-off notice, have elderly, disable, and children under 6 years of age or have experienced an uncontrollable circumstance maybe eligible.

Print  Application, Grievance Procedure/Title VI listed below:

LIHEAP Program Guidelines
LIHEAP Application
LIHEAP Grievance and Title VI Procedures 

Vasco A. Smith, Jr. County Administration Building • (901) 222-2300
160 North Main Street Memphis TN 38103
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