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Technical Assistance
Are you facing technical issues with the County Website? Don't worry we care for your ease of access to the website, following sections will help you fix the problems.

Browser Versions
    If you are having problems in viewing the website properly, one reason could be your web browser is old. please check with your browser versions and update them to the most recent version.
        i) Best supported versions are IE 8+, Firefox 11+ 

Add on Conflicts
        Another possibility for distorted view could be the add-on conflicts. Having multiple add-ons will consume the browser space. Check if you have installed multiple toolbars and customize them to be more efficient, following steps suggests on how to verify and customize them

Internet Explorer (IE) 
To identify if an incompatible browser add-on or extension is at the root of your troubles, we recommend taking advantage of Internet Explorer's (No Add-on's) mode. Following are the steps to do this:
    
    Click Start --> All Porgrams --> Accessories --> System Tools and then click Internet Explorer (No Add-ons).
    If your browser appears to be working properly in Internet Explorer (No Add-ons) mode, continue with the following steps to help identify which add-on may be causing the problems.               
        1) Go to menu (" alt + F") and select Tools --> Manage Add-ons. This should open a dialog box
        2) Select "Search Providers" menu item from the left hand side menu
        3) If you have multiple add-ons, disable them all or keep the best one you like
        4) Restart IE normally to test and see if your issue is resolved
    If the problem persists, you will need to repeat steps 1-4 until you have identified the specific add-on causing the problem
    Tip: Disable serveral add-ons at once to speed up your process of elimination

FireFox (Mozilla) 
To identify if an incompatible browser add-on or extension is at the root of your troubles, we recommend taking advantage of Firefox Safe Mode. Following are the steps to do this:
    
    Click Start --> All Programs --> Mozilla Firefox (Safe Mode)         
    If your browser appears to be working properly in Firefox Safe Mode, continue with the following steps to help identify which add-on may be causing the problems
        1) Go to menu (" alt + F") and select Tools --> Add-ons. this should open a new window
        2) If you have multiple add-ons, keep what you need and disable the rest

Cache Problem
It is a good habit to clear the Cache in regular periods. Storing the browser cache for a long period would make the browser slow down to bring up the website.

Internet Explorer(IE)
    1) Go to menu (" alt + F") and select Tools --> Internet Options. This should open a dialog box with multiple tabs
    2) On General Tab, select Delete button under Browsing History category
    3) Select/Check "Temporary Internet Files", "Cookies" (best option would be to select all) and hit "Delete" button
    Note: when you select all, you will loose any saved information like browsing history, saved cookies there by forcing you to key in  some of the website URL's or id/passwords when you browse
        
Firefox (Mozilla)
    1) Go to menu (" alt + F") and select Tools --> Clear Recent History. This should open a dialog box
    2) Select Details option
    3) Check "Cache" & "Cookies" (best option would be to select all) and hit the "clear now" button
    Note: when you select all, you will loose any saved information like browsing history, saved cookies there by forcing you to key in some of the website URL's or id/passwords when you browse

Clear DNS Cache
    1) Open windows Start Menu --> All Programs --> Accessories --> Command Prompt (box will open with prompt
    2) Type "ipconfig /flushdns" (space between ipconfig and /)
    3) will show message "Successfully flushed the DNS Resolver Cache"

Alternately, you can also hit CTRL + F5 (hard refresh) on your computer to get a new image of a website directly from the server, whcih bypassess a cahced version of a page.

Compatibility Mode
If you are using IE8/9 check if the compatibility mode is turned off.
    1) Go to menu (" alt + F") and select Tools-->Compatibility View/Compatibility View Settings and check if this feature is off
   

Vasco A. Smith, Jr. County Administration Building • (901) 222-2300
160 North Main Street Memphis TN 38103
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