In our efforts to further contain costs of the County’s employee medical program and reduce out-of-pocket employee expenses, the County has partnered with the MED.

Shelby County Government and Regional Medical Center at Memphis (“The MED”) have entered into an agreement effective May 16, 2012, to waive copays, deductibles, and coinsurance for eligible inpatient and outpatient services for County employees and their dependents who are covered by the County’s healthcare plan with CIGNA Healthcare. This agreement also includes services at The MED’s Health Loop Clinics. The waiver of out-of-pocket employee cost applies to MED facilities only.

The waiver DOES NOT apply to Emergency Room (ER) visits at The MED. ER services are still subject to applicable copay, deductible, etc. In addition, the waiver DOES NOT apply to physicians providing services at The MED who are not MED employees.  Non-employee MED physician group charges will be billed separately from the hospital. The employee will be responsible for any out-of-pocket expenses relative to non-employee MED physician charges as will be indicated on your CIGNA Healthcare Explanation of Benefits (EOB). Charges for physicians who are MED employees will be reflected on The MED’s billing and subject to the waiver agreement.

CIGNA Healthcare will process eligible facility (The MED) medical claims in the usual manner. Should you have services at the MED, your CIGNA EOB will show your copay and/or deductible amounts, etc., under “What You Owe”. You will, however, receive a bill from The MED for services which are not covered under your CIGNA Healthcare Plan. (Click here for a sample EOB.)

This agreement may be cancelled upon 30 days written notice to the County. The waiver is not applicable to the County Medicare, Medicaid or Tricare covered employees and dependents.

Listed below are The MED’s facilities:

To schedule appointments, please use updated phone numbers listed below.

Click here for a current list of physicians who are employees of THE MED.

Regional Medical Center
877 Jefferson Avenue
Memphis TN 38103

Health Loop Clinics (4 Locations) 

Guthrie Clinic
1064 Breedlove Street, Suite 101
Memphis, TN 38107
Appointment Phone #: 901-515-5400


South Third Clinic
1955 3rd Street
Memphis, TN 38109
Appointment Phone #: 901-515-5800 


Hollywood Clinic
2500 Peres Avenue, Suite 101
Memphis, TN 38108
Appointment Phone #: 901-515-5500 


Frayser Clinic
2574 Frayser Blvd
Memphis, TN 38127
Appointment Phone #: 901-515-5300