The Shelby County Call Center Hours of Operation:
Tuesday, January 29, from 9:00 AM to 7:30 PM
Wednesday, January 30 between 9:00 AM and 7:30 PM
Thursday, January 31 between 9:00 AM and 1:00 PM.
No appointments will be made in person at any of the Shelby County CSA sites throughout the County. All appointments must be made by phone 901-535-2200.
To qualify for assistance, you will need to have received a recent cut-off notice from MLGW, meet the Federal income requirements, and have one of the following:
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an adult living in your home who is 60 years or older,
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a child living in your home who is 6 years or younger,
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an adult or child living in your home who is disabled, or
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within the past 90 days you have experienced a major uncontrollable circumstance which has made it difficult to pay your utility bill.
Any resident who has received utility assistance from Shelby County CSA anytime between July 2007 and today will not be eligible to participate in this program.
Funds are very limited and "walk-ins" will not be given an appointment at any of the Shelby County CSA locations.
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